Help Center

Frequently Asked Questions

Select your question:

Can I wear my jewelry in the water?

When will my order arrive?

How can I get EXPRESS SHIPPING (delivery in 2-9 days)

Why haven't I received any order update or tracking info yet?

What is a PREORDER and how it works

My order hasn't arrived yet and it has been more that 3 weeks? (does not apply to customized items).

Will I be charged a custom fee?

My packet got sent back to sender because I didn't pick it up on time, will you send it back to me?