Help Center

YES. 

Please head over to our "Jewellery Care" section for helpful info about caring for you Khloe Jewels.

The materials used for our jewelry are Stainless Steel, Sterling Silver, Copper or Brass.

Even though they are non tarnishable, waterproof, etc, please head to our Jewelry Care section to learn how to make your new jewels more durable with the specific care.

Yes, we do!

All orders have up to 5 working days (Saturday and Sunday not counted) processing time before shipped out, except all customized items that take longer, as well as our items processed from our international warehouse. International orders can take anything from 2-5 weeks days to arrive (average estimate: 19 days). More detailed info can be found under the "Shipping" tab.

You can buy the Express Shipping to get your items in your home in 2-9 days (usually in only 3 days!).

Get your Express Shipping here: EXPRESS SHIPPING

Please, notice that, personalized items require some times to be created before shipping out.

You will only get an update about your order once it has been shipped out and not in between the processing.

PRE-ORDER ITEMS ARE ITEMS WHICH ARE NOT CURRENTLY IN STOCK AND THEREFORE, HAVE TO WAIT AROUND 20 - 30 BUSINESS DAYS TO RECEIVE THE ITEMS.

The benefit of purchasing Pre-order items is that you will get a substantial discount in the price of the item.

See all the details about the PRE-ORDER option here: PREORDER POLICY

Sometimes delays happen due to numerous reasons. We ask all of our customers to please be patient as orders are coming from Spain. In order to keep the shipping cost at a low some times are sent with no tracking and can take a little bit longer. If you have not received your order and its been 21 working days since you received our shipment email notification (Saturday and Sunday not counted) please email us at khloejewelryshop@gmail.com and state your full name and order number.

Khloe Jewels cannot control any customs or import duties applied to your parcel. All applicable charges must be paid by the customer, and we are not HELD responsible for these charges.

If you miss your delivery and fail to pick up your parcel in due time, your post office will automatically send your parcel back to us. Khloe Jewels is under no circumstances HELD responsible for an UNCLAIMED parcel, nor the wrong shipping address. Should your package get sent back to us, you then have to pay for shipping costs again before we send it back to you.