FAQ

Shipping

When will my order arrive?

 

Orders typically arrive in 4-7 business days. USPS is currently experiencing some shipping delays, so it may take a few extra days to arrive. You can track shipments on your Account Page. Thanks for your patience.

All orders have up to 2-5 business days processing time before shipped out, except all customized items that take longer, as well as our items processed from our international warehouse.

International orders can take anything from 2-5 weeks days to arrive (average estimate: 19 days).

More detailed info can be found under the "Shipping" tab.

 

How much is shipping?

 

We offer FREE shipping on all orders (no minimum purchase).

Alternatively, you can select Express Shipping ($19.99 | 2-5 business days).

 

Do you offer Worldwide shipping?

 

Yes, we ship to every country in the world with some exceptions.
Please note that some international shipments may be liable for additional custom fees and taxes. In all cases, We will issue the necessary paperwork to ensure the parcel is cleared from customs, although any additional charge will be the buyer's responsibility.

 

How do I cancel my order?

 

Please double check your order as well as input any discount code you would like to use before placing your order. We cannot cancel your order or make any updates or discount code updates after the order is placed.

 

Orders will only be sent to the shipping address entered at check-out (no exceptions).

Should your package get sent back to us, you then have to pay for shipping costs again (redelivery costs) before we send it back to you.

 

Find more on our Shipping Policy.

 

Why haven't I received any order update or tracking info yet?

 

You will only get an update about your order once it has been shipped out and not in between the processing.

 

Will I be charged a custom fee?

 

Khloe Jewels cannot control any customs or import duties applied to your parcel. All applicable charges must be paid by the customer, and we are not HELD responsible for these charges.

My packet got sent back to sender because I didn't pick it up on time, will you send it back to me?

 

If you miss your delivery and fail to pick up your parcel in due time, your post office will automatically send your parcel back to us. Khloe Jewels is under no circumstances HELD responsible for an UNCLAIMED parcel, nor the wrong shipping address. Should your package get sent back to us, you then have to pay for shipping costs again before we send it back to you.

 

My package has already been returned to Khloe Jewels, what can I do?

 

There are 3 options available: 

Request store credit for a future purchase. 
Request a refund (minus a 15% restocking fee deducted)
Pay for a re-shipment (Click Here)

 

My order hasn't arrived yet and it has been more that 3 weeks? (does not apply to customized items).

 

Sometimes delays happen due to numerous reasons. We ask all of our customers to please be patient as orders are coming from Spain. In order to keep the shipping cost at a low some times are sent with no tracking and can take a little bit longer. If you have not received your order and its been 21 working days since you received our shipment email notification (Saturday and Sunday not counted) please email us at info@khloejewels.com and state your full name and order number.

 

Returns

Can I return an item?

 

You can absolutely return any non-personalized full-price items (except earrings and piercing items due to hygiene reasons) to us, within 28 days after receiving it, as long as it’s undamaged, unworn and contained in its original packaging with all tags and labels attached.

We do not accept returns for Personalized or Discounted items.

 

Returns of  non-personalized full-price items, must be requested via email at info@khloejewels.com within 14 days of delivery.

The item(s) must reach us within 28 days of the delivery date, and must include ‌ a note of the order number inside, so we know who to refund.

All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping.

 

Find all the details in our Returns Policy.

How do I return an item?

 

Returns of  non-personalized full-price items, must be requested via email at info@khloejewels.com within 14 days of delivery.

The item(s) must reach us within 28 days of the order delivery date, and must include ‌a note of the order number inside, so we know who to refund.

All products must be returned UNWORN and UNDAMAGED in the ORIGINAL PACKAGING - if not your return will be refused.

 

All return shipping charges are the responsibility of the customer.

 

All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping.



Original shipping charges are non-refundable.



If you had free shipping and by returning the item(s) you would have not been eligible for free shipping, the shipping cost will be deducted from your refund.

 

If you received discounts or free items and by returning the item(s) you would have not been eligible, you will have to return the free item as well, and the discount would also be deducted from your refund.



Refunds are not guaranteed and are subject to our review of the returned product.

If you have damaged your items or they show signs of wear we cannot accept a return - they must be in a resalable condition.

 

Find all the details in our Returns Policy

Faulty Items

 

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to info@khloejewels.com. Our Customer Happiness Team will be happy to help resolve it!

All merchandise is carefully inspected and packaged with care to arrive in great condition. If you receive your order and items are damaged, please email us IMMEDIATELY (within 48 hours) with photos of the issue so we can assess how to assist you best. 

Khloe Jewels will send a replacement or issue a refund in the form of store credit if your jewelry was received damaged or defective.

 

Payment

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Misc

Do you sell gift vouchers?

 

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $15, $25, $100 or $200.

To get one of our Gifts Vouchers, please CLICK HERE.

If you want a different value, please email us at info@khloejewels.com

 

Can I wear my jewelry in the water?

 

YES. 

The materials used for our jewelry are Stainless Steel, Sterling Silver, Copper or Brass.

Even though they are non tarnishable, waterproof, etc, please head to our Jewelry Care section to learn how to make your new jewels more durable with the specific care.