Refund policy

We accept returns for any non-personalized full-price items (except earrings and piercing items due to hygiene reasons).

 

We do not accept returns for Personalized or Discounted items.

Customized, engraved, personalized, photo, monogram, name and initial, sale, discounted and clearance items are not returnable or exchangeable.

Returns of  non-personalized full-price items, must be requested via email at info@khloejewels.com within 14 days of delivery.

 

The item(s) must reach us within 14 days of your email request, and must include ‌ a note of the order number inside, so we know who to refund.

 

All products must be returned UNWORN and UNDAMAGED in the ORIGINAL PACKAGING - if not your return will be refused.

All return shipping charges are the responsibility of the customer.

 

All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping.

 

We are not responsible for any packages returned without proof of our signature required upon delivery.

 

Refunds will be made in the form of the original payment.

 

Once your return is processed, a refund will be issued for the merchandise amount. 

Original shipping charges are non-refundable.

If you had free shipping and by returning the item(s) you would have not been eligible for free shipping, the shipping cost will be deducted from your refund.

 

If you received discounts or free items and by returning the item(s) you would have not been eligible, you will have to return the free item as well, and the discount would also be deducted from your refund.

Refunds are not guaranteed and are subject to our review of the returned product.

If you have damaged your items or they show signs of wear we cannot accept a return - they must be in a resalable condition.

Faulty items

All merchandise is carefully inspected and packaged with care to arrive in great condition. If you receive your order and items are damaged, please contact us IMMEDIATELY (within 48 hours) with photos of the issue so we can assess how to assist you best.

Khloe Jewels will send a replacement or issue a refund in the form of store credit if your jewelry was received damaged or defective.